Returns & Exchanges
Most products are eligible for store credit or exchange. Refunds are not offered. Items must be shipped back or returned in-store within 30 days of receipt in new/unused condition. The customer is responsible for the return shipping costs to our stockroom in Guelph, ON. Items may also be returned in person at our retail location at 14 Macdonell St. in Guelph.
To initiate a return, contact our customer service team at help@rugandweave.com.
Final Sale Items
The following products are final sale and cannot be returned for store credit or exchange:
- All Hardwired Lighting
- All Bedding
- All Sale & Markdown items
- All Seasonal & Holiday Items
- All Custom items (Furniture, Rugs, Pillows, etc.)
- All Floor Models
- All Paint, Paint Samples & Wallpaper
- All opened Apothecary Goods
- All Earrings & Hair Accessories
Product Representation
We strive to represent our products accurately with detailed information and photos. Product colors may vary slightly based on screen display settings. Handmade items may have slight variations.
Warranty
We offer a 1-year warranty on all our furniture, covering manufacturer defects in materials and workmanship. If a claim is approved, we will determine if a part or full replacement is necessary. The warranty does not cover wear, damage, or discoloration from regular use, inadequate maintenance, or accidents. Natural variations in color and texture are not considered defects. Extreme temperature and humidity changes can cause wood products to split or crack, which is not covered. Our warranty does not cover furniture and rugs purchased from our retail store that are out of the original packaging.