At Rug & Weave, your satisfaction means the world to us. If your order arrives damaged, we're here to make it right—quickly and thoughtfully. To help us provide the best possible support, we kindly ask that you report any damage or defects within 48 hours of receiving your item.

Please keep in mind that many of our pieces are crafted from natural materials like solid wood, marble, and stone. Variations in tone, texture, and veining are part of their inherent charm and are not considered defects, but rather reflections of the material's natural beauty.

To begin the claim process, simply complete and submit the form linked below within the 48-hour window. This helps us file necessary insurance claims on your behalf. Once submitted, a member of our team will be in touch within one to two business days to guide you through the next steps.