The Retail Sales Associate (RSA) is a key part of the Rug & Weave retail store. They work collaboratively with the team to ensure that every customer interaction and experience in the shop is a positive one. They are friendly, approachable, and inclusive, and help to foster a positive and welcoming environment. They bring strong interpersonal skills which help them to develop strong relationships with both customers and colleagues.

the ideal candidate

The RSA is passionate about home decor and design. They are creative and have an eye for beautiful home goods. They enjoy learning about our carefully curated selection of products and communicate this knowledge accurately and professionally to our customers. Customers always receive both expert and attentive assistance as a result.

Each shift, the RSA is on-time and ready to jump in where they’re needed. The RSA is a hard-working self-starter who prioritizes their responsibilities effectively. When they’ve worked through their own task list, they seek out other tasks they can help with in the store, warehouse, and office. They thrive in a fast-paced environment and are willing to go above and beyond to support their team.

the day-to-day

• Greeting and engaging with customers, and promoting a welcoming and comfortable environment
• Providing professional and attentive assistance to customers
• Performing opening and closing procedures, including cleaning and organization
• Operating the POS and cash register, accurately handling financial transactions, and facilitating a seamless cash out experience for customers
• Keeping up-to-date on product knowledge to be able to advise and assist customers effectively
• Communicating and working collaboratively with colleagues
• Light merchandising and ongoing tidying and face-up of the store throughout the day so shelves are stocked, organized, and shoppable
• Prioritizing and taking initiative to complete tasks
• Supporting in other business areas as needed
• Handling confidential customer and business information in a sensitive and responsible manner
• Carrying out other tasks as directed by management
• The RSA will report to the Retail Store Manager

qualifications

• Minimum of three years of experience in a customer service environment, retail industry preferred
• Demonstrated interest in home goods and decor
• Outstanding interpersonal relationship building with customers and coworkers
• Demonstrated ability to retain product knowledge and desire to continually learn about new products and brands
• Strong written and spoken communication skills
• Demonstrated ability to work efficiently and prioritize tasks in a fast-paced environment
• Demonstrated ability to take initiative independently while working cohesively within a team
• An approachable, friendly, and inclusive personality that promotes a comfortable environment
• Excellent computer literacy and ability to learn new software
• Evidence of the ability to practice confidentiality and use good discretion when making decisions
• Ability to stand for extended periods and safely lift and move 50 lbs

hours

The Retail Sales Associate will work 15-20 hours per week for part time & 30-40 hours per week for full-time and be available to work weekend shifts. The ideal candidate will be flexible to cover or pick-up shifts occasionally, and to provide extra support during busy periods if needed.

how to apply

Email a copy of your resume and cover letter to careers@rugandweave.com with Subject line “Retail Sales Associate”

Rug & Weave is an equal opportunity employer. We make accommodations for disability in all parts of the recruitment process. Please let us know how we can meet your needs.