Returns & Refunds
Eligible items may be returned within 30 days of receipt for a refund to your original payment method. Items must be in new, unused condition and in their original packaging. Final sale exclusions apply.
To begin a return, contact Customer Care at support@rugandweave.com. We’ll provide return instructions and our warehouse address when processing your return request.
All returns must be shipped to our warehouse. Customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless the item received is damaged, defective or incorrect.
Please allow 2–3 business days for us to process your refund after receiving your returned items. You’ll receive an email once your refund is issued. Depending on your payment provider, it may take up to an additional 7 business days to appear in your account.
Order Canellations
To request a cancellation, contact support@rugandweave.com within 48 hours of placing your order. Orders that have not shipped or entered custom production may be cancelled for a refund to your original payment method. After 48 hours, cancellation requests are subject to approval and cannot be guaranteed. Custom orders cannot be cancelled once production has begun. Orders that have already shipped must follow our return process. Eligible items may be returned within 30 days of receipt; return shipping costs and final sale exclusions apply.
Final Sale Items
The following products are final sale and cannot be returned for store credit or exchange:
- All Hardwired Lighting
- All Bedding
- All Sale & Markdown items
- All Seasonal & Holiday Items
- All Custom items (Furniture, Rugs, Pillows, etc.)
- All Floor Models
- All Paint, Paint Samples & Wallpaper
- All opened Apothecary Goods
- All Earrings & Hair Accessories
Product Representation
We strive to represent our products accurately with detailed information and photos. Product colors may vary slightly based on screen display settings. Handmade items may have slight variations.
Warranty
We offer a 1-year warranty on all our furniture, covering manufacturer defects in materials and workmanship. If a claim is approved, we will determine if a part or full replacement is necessary. The warranty does not cover wear, damage, or discoloration from regular use, inadequate maintenance, or accidents. Natural variations in color and texture are not considered defects. Extreme temperature and humidity changes can cause wood products to split or crack, which is not covered. Our warranty does not cover furniture and rugs purchased from our retail store that are out of the original packaging.